FAQs

Frequently Asked

Web orders with home delivery selected are guaranteed to be delivered within 14 days of placing the order. Online orders placed by schools are guaranteed to be delivered within 3-4 weeks.

*Please note that dates & time scales may change due to school holidays and high demand. Please contact us on [email protected] for further details.

Items which have been embroidered or printed for a specific school can only be returned if the goods are deemed to be faulty or incorrectly sent to the customer.

If your school is not listed, please contact your school office to create an account. Once we have confirmation from the school we will have the logo available for embroidery on our website.

We cannot make changes to items that’s have already been embroidered prior to change request. To change your order or for further information please contact us on [email protected]

We offer a full size guide on our product pages or by clicking here to view our full guide.

Items bought online can be returned to our store. We offer a 28 day return policy on our goods that are unworn and unmarked. Please note embroidered or printed items cannot be returned unless deemed faulty or incorrect.

We offer nationwide delivery service as well as a free click and collect.

Once your return item has been received into our warehouse it can take 3-5 working days depending on the terms of your bank provider. If you have any problems please contact us on [email protected]

If you have any queries regarding your order please contact our Head Office on [email protected]

Register Your School

If you would like to register your school with Aspire Academy please click the link and fill in our application form. Alternatively call us on 0141 882 3875.