Aspire Academy 7 Day Returns Policy

“Aspire Academy will return items within 7 days of purchase date.  We understand that customers need to get the correct fit or may just change their mind, therefore an exchange or refund will be provided if the goods are in their original condition.

Please note we cannot exchange or return items that have been embroidered.

In addition to the rights set out in this Returns Policy, as a consumer you also have certain statutory rights e.g. a right to return items which are faulty or not as described. If your items are faulty, you believe they are not of a satisfactory quality or are not as described etc, then please return to Aspire Academy and we will deal with promptly”

How damaged, faulty or incorrectly processed products will be dealt with including applicable timelines?

Damaged, Faulty or Incorrectly Processed items can be communicated by email directly to [email protected]. Alternatively, you can call our office direct on 0141882387 or visit our office in Hillington, Glasgow.

School Accounts

If there are any concerns regarding delivered product we will visit the school same day to ensure we collect, manage, resolve and return within an agreed time.  This applies also to deliveries where the College can refuse delivery in the event of any damages.  Damaged deliveries will always be resolved within 24 hours and a re issue of delivery made.

Incorrectly processed products and damaged in transit/arrival items will instantly be rectified and where due instant credit notes will be raised against said Invoice or replacement products will be offered.

Faulty products will also be credited instantly on report of faults and credit notes will be sent to the applicable email to ensure speedier resolution.  Replacement goods will always be offered.

Quality Issues we take extremely serious at Aspire Academy and we guarantee a resolution within the first 7 days of reporting all quality concerns.

Product Recall

If at any point any goods offered by Aspire Academy is recalled all customers will be notified instantly with a Product Recall Plan and replacement line.

Cancelled orders

As well as our refund policy, you also have a legal right to cancel your purchase with us for any reason.
If you wish to cancel you must tell us in writing prior to the delivery schedule.

The best way to do this is to cancel via email using your Purchase Order number as reference.