Retail Sales & Merchandising Specialist – Aspire Academy Glasgow

Location: Baillieston (with occasional support at Hillington)
Contract: 30-hour flex contract (up to 39 hours per week)

Working Pattern:

Standard (Out of Peak Season): 4 days over a 5-day week (Tuesday – Friday)

Peak Season (May – August): Up to 5 days over 7 days (Monday – Saturday), including 4 Sundays

Standard Working Hours: 8:00 am – 5:00 pm
Salary: Competitive

About Us:

Aspire Academy Glasgow is a leading provider of school uniforms, sportswear, and teamwear, serving both the public sector and the retail trade. We are dedicated to delivering high-quality products and exceptional customer service. Our team is passionate, energetic, and driven to achieve outstanding results, particularly during peak retail seasons.

The Role:

We are seeking an experienced and proactive Retail Sales & Merchandising Specialist who thrives in a busy environment and is passionate about delivering excellent customer service. You will play a crucial role in supporting families and community members in finding the right school wear solutions while maintaining high standards of merchandising and ensuring a welcoming store environment.

Key Responsibilities:

Customer Engagement:

• Provide outstanding customer service to a diverse range of clients, from public sector staff to local families and community members.
• Communicate effectively, offering product knowledge and personalised advice to help customers make informed and value-driven purchasing decisions.

Sales & Merchandising:

• Support families by guiding them towards high-quality, long-lasting products that represent the best value.
• Create an organised, welcoming store layout that makes shopping easy and efficient.
• Be mindful of budget considerations while recommending practical and affordable solutions for school wear needs.

Operations & Organisation:

• Ensure the store is well-organised, clean, and efficiently managed.
• Support accurate cash handling and till operation.
• Assist with stock management, including deliveries, restocking, and stock control.
• Liaise with the social media and IT teams to ensure accurate and up-to-date information on products, promotions, and online customer engagement.
• Maintain high standards of accuracy and attention to detail in all tasks.

Leadership & Teamwork:

• Lead by example, fostering a positive and energetic work environment.
• Support team members, sharing best practices and offering guidance as needed.
• Demonstrate strong organisational skills to manage multiple tasks efficiently.

Skills and Experience:

• Proven retail experience, ideally in a fast-paced environment.
• Excellent customer service and communication skills.
• A supportive and empathetic approach to helping families find affordable and durable school wear.
• IT proficiency, including experience with POS systems and basic administrative tasks.
• High attention to detail and the ability to work efficiently under pressure.
• Strong leadership qualities and the ability to motivate others.
• Flexible approach to working hours, especially during the peak season.
• Ability to liaise effectively with internal teams, including social media and IT, to support customer engagement and operational efficiency.

Important Information:

• Holiday Restrictions: Due to the nature of the role, no holidays can be taken between 1st July and 20th August.
• Christmas Closure: Aspire Academy Glasgow closes for two weeks during the Christmas period.
• Working Hours: Standard working hours are 8:00 am to 5:00 pm.

Why Join Us?

• Be part of a fun and energetic team that thrives on success.
• Opportunities for personal and professional growth within a dynamic retail environment.
• Make a positive impact by helping families and community members find high-quality, affordable school wear.
• Competitive pay and the opportunity to work at both our Baillieston and Hillington locations.

How to Apply:

If you are a motivated, energetic, and customer-focused individual who excels in a dynamic retail environment, we want to hear from you! Please send your CV and a brief cover letter outlining your suitability for the role to [email protected].